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FAQ

Every question we get asked

38 questions about SEO, AI visibility, pricing and working together — answered clearly. The ten most common ones are on the home page.

What prospects ask us before the first call

The most important questions — clearly answered.

What services does Conexa Digital offer?

We specialize in data-driven marketing: Google Ads management, SEO + AEO (visibility in ChatGPT/Perplexity), chatbots, automation with n8n, website development including design and brand identity, plus live reporting.

How quickly will we see results?

Google Ads often delivers the first qualified leads within 1-2 weeks. SEO and AEO need 3-6 months for full effect. Automations usually pay for themselves within the first month — through saved working hours.

How long am I tied to a contract?

There are two models: with the one-off project you pay a fixed price for the build and handover — the website is then yours, with no ongoing commitment. Going live on your chosen domain is optional (go-live flat fee of 99 €; included if you host through us). The ongoing partnership has a 6-month minimum term and can be cancelled monthly after that, with one month notice to the end of the month — with no setup fee. No hidden costs, no lock-in contracts. Every detail is public on our collaboration page.

Do I need technical know-how?

No. We handle the complete technical implementation. You only need to know your business goals — we take care of the rest. Monthly reports show you what's working.

Is my data secure? GDPR-compliant?

For us, data protection is the standard, not an add-on: we use GDPR-compliant tools and encrypted data transfer. Where an automation is built, we set it up on a server in the EU — not on someone else's cloud platform that bills per click. A data processing agreement under art. 28 GDPR is part of the standard. And we stay on top of it: we continuously monitor legal developments such as the GDPR, the EU AI Act and the German Accessibility Act (BFSG), so your web presence doesn't become outdated with the next change in the law.

What sets you apart from a traditional agency?

We combine traditional craftsmanship with automation: the same care, significantly more speed and full transparency on every number. You get the same work — in less time.

Are you the cheapest agency?

No, and that's deliberate. Every project is built individually, without a template. That comes at a price. If you're mainly looking for the cheapest offer, a website builder will serve you better — and we'll tell you exactly that in the first conversation. If you want a web presence that brings in inquiries and belongs to you, you've come to the right place.

What is AEO or GEO, and why does it matter?

AEO (Answer Engine Optimization), also known as GEO (Generative Engine Optimization), aims to make your business appear in the answers of AI systems like ChatGPT, Perplexity and Google Gemini — where more and more people search before they ever open a traditional search engine. We structure your content so that AI understands it and can use it as a source. We cannot guarantee a specific placement — but we lay the groundwork for it. Classic SEO gets you to the top of Google; AEO/GEO increases your chance of appearing in the AI answer.

Do you work with artificial intelligence?

Yes — AI is part of our toolkit, for speed and scale. But the result remains custom work: individually matched to your brand and reviewed by us. You get professional marketing in weeks instead of months, not assembly-line output.

Does my data stay in the EU?

Your data stays in the EU: the server sits at Hetzner in Nuremberg, and we set up automations on EU servers rather than on someone else's cloud platform. The website is delivered by a global network so it loads quickly everywhere — which means copies of the pages also sit outside Europe. Every service provider is named in the privacy policy; where one is based outside the EU, we cover it contractually.

Do you also work in Spain or internationally?

Yes. Conexa Digital specialises in the German and Spanish markets and works in four languages — German, English, Spanish and Russian. The same terms apply to the Spanish market as in Germany — no mark-up or discount based on where you are. Behind it all stands an international, curated network of specialists.

What does working with Conexa Digital cost?

We work with two clear models: a one-off project for 499 € net, or an ongoing partnership from 349 € net/month in five tiers. All prices and volume limits are public on our Cooperation page — no inquiry form, no hidden surcharges. So you can compare calmly before you even talk to us.

What's included in a package?

Every package bundles a website, ongoing support and marketing services such as search engine optimisation and visibility in AI search — the scope grows with the package size. The exact components are listed point by point on the pricing page. In the initial consultation we work out together which package fits your goal.

How does the start work?

After the free initial consultation we analyse your starting position: existing website, visibility, competition. You then receive a concrete concept with a timeline, and once you approve it, implementation begins. You see every interim state and approve every publication yourself.

How long does it take to build my website?

Depending on scope, we're talking weeks, not months. We set the binding timeline at the kickoff; it also depends on how quickly content and approvals come from your side.

How does payment work?

You receive a regular invoice, all prices are net plus VAT. The payment terms for your package are stated transparently in the offer — there are no surprises, every item is agreed beforehand by email or in the offer.

Can I cancel and take my data with me?

Yes — after the 6-month minimum term, with one month's notice to the end of the month. You take your content, your data and a standalone, fully runnable version of your website with you and can keep running it with a provider of your choice; our reusable base components remain our property. No lock-in — we want you to stay because it pays off for you, not because a contract holds you captive.

I don't have a website yet — can I still start?

Yes, that's actually the simplest case: we build your website from the ground up — structure, copy, design and search engine optimisation. You need no prior knowledge and no preparation, just your expertise in your own business.

My website is with another provider — do you handle the migration?

Yes. We take care of moving from site builders like Wix or Jimdo, from WordPress or from agency systems — including content, domain and clean redirects, so existing Google rankings are preserved as far as possible. Your website stays online throughout the move.

Where are my website and my data hosted?

The server is in Germany: Hetzner Online, Nuremberg — our standard, at no extra cost and not an optional add-on. The website is delivered through a global network so it loads quickly everywhere; which means copies of your pages are also cached outside Europe. Which service providers we use and where they are based is stated in full and by name in our privacy policy — none of it is buried in the small print.

Why don't you use a US cloud like AWS or Google Cloud?

The US CLOUD Act is real: US providers can be compelled by US authorities to hand over data — even when the servers are located in Europe. That is why our standard is a German provider: the server sits at Hetzner Online in Nuremberg. We still deal with it openly instead of promising independence: a US company is involved in the delivery, and every service provider is named in the privacy policy — covered by data processing agreements and EU standard contractual clauses.

Do you label AI-generated content?

Yes, consistently. In line with Article 50 of the EU AI Act, we mark AI-generated answers and content as such — for us that's not just an obligation but a principle: transparency is one of our core values.

Which is better: SEO or Google Ads?

Both have their place. Google Ads brings visitors immediately but costs money with every click — when the budget stops, the traffic stops. SEO and AI visibility need a few months to ramp up but then keep working without click costs. We usually recommend the long-term build-up, supplemented with ads when speed matters.

What is a lead — and what does pay-per-lead mean?

A lead is a concrete enquiry from a potential customer: a completed contact form, a phone call, an appointment booking. Pay-per-lead means you're billed per qualified enquiry instead of a flat fee. Whether this model makes sense for you is something we clarify in the initial consultation — what matters is that you can always see what an enquiry costs you.

What does automation mean in practice — and what is n8n?

n8n is open-source software for automated workflows, which we run ourselves. It takes care of routine tasks by itself: an enquiry from your website, for example, lands sorted in your inbox, and the prospect immediately receives a confirmation. You save time without giving up control.

Is there a client portal where I can see everything?

No — and we consider that the more honest route. Your figures are created in Google Search Console, Analytics and the ad accounts. Those are registered in your name, and that is where you see them in the original rather than in our rendering. An additional portal would mean another login and another place where your data sits. If you need one, we will build it on request — we do not propose it by default.

How do you measure success — do I get reporting?

Yes. You receive regular, easy-to-understand reports: visitors, enquiries, visibility on Google and in AI search — explained in plain language, not as a graveyard of numbers. We show you where enquiries come from and what's working, and go through the results together with you.

How do I reach you with questions or problems?

Directly by email or phone, with no anonymous ticket queue — you talk to the people who actually look after your project. Binding response times are agreed in the contract depending on your package; if your website is down, we respond with priority.

Which industries is Conexa Digital suited to?

Service businesses that want to win enquiries through their website: hotels and hospitality, trades and building services, law firms, IT service providers and comparable companies. The principles — being found, convincing visitors, processing enquiries automatically — work across industries.

Does the collaboration work fully remote?

Yes. Initial consultation, coordination and approvals run via video call, phone and email — with customers in Germany as well as in Spain. You lose no time travelling and see every interim state directly online.

Which languages do you work in?

We work in German, English, Spanish and Russian — in our communication with you as well as on multilingual websites. Our own website is available in all four languages; the same care goes into your content.

Who owns the code and the website?

With the project model, design, code and content belong to you after full payment — including the source code; you can run the website with any provider. In the partnership, your website runs on our infrastructure; if you leave after the minimum term, you take your content, your data and a standalone, fully runnable version of your website with you. Our reusable base components and backend systems remain our property — your web presence belongs to you, our toolkit stays ours.

Do you have references and case studies?

Our first customer project is live, with more in the works — we'll only publish solid figures on enquiries and visibility once they've accumulated over several months. Until then, we're happy to walk you through the ongoing projects themselves in a conversation. You won't find invented success numbers with us.

Do you sign a Data Processing Agreement (DPA)?

Yes. As soon as we process personal data on your behalf, a DPA under Art. 28 GDPR is standard — including an overview of the technical and organisational measures. You receive the documents from us without having to ask.

How do I get started with Conexa Digital?

With a free, no-obligation initial consultation: you describe your situation, we tell you honestly what we consider achievable — and also if we're not the right fit. You then receive a concrete offer based on the published packages. Booking an appointment or filling in the contact form is all it takes.

Are there hidden costs?

No. Both models are public on our pricing page: the project at 499 € and the partnership with SEO & GEO Basis at 349 €, SEO & GEO + Werbung at 2,199 € and Digitalisierung at 3,899 € — fixed amounts. SEO & GEO Plus is listed "from 849 €" because the price rises with the size of the website being managed; Enterprise is by individual quote. Additional services are agreed beforehand by email or in the offer, never billed silently. Third-party costs such as domain or ad budget are itemized separately and transparently.

Can I switch packages later?

Yes. You can deliberately start smaller and expand once the first results are in — switching is straightforward. Moving to a smaller package isn't taboo either: the package should fit your business, not the other way around.

What happens after launch — do you handle maintenance and updates?

In the partnership, ongoing support is included: technical updates, security, backups and content changes. With the one-off project, you take over the website completely — optionally with a hosting and maintenance package from €35 net/month covering technology, security and backups. That way your web presence stays current instead of going stale after launch.

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