Chatbots & Dialogue Automation
Answers enquiries, books appointments — at night too.
A digital assistant on your site that answers enquiries around the clock, qualifies leads and books appointments — connected to CRM, email and WhatsApp. No enquiry is lost, not even at night.
Kurz gesagt
A chatbot is a dialogue window on your website that answers common questions, sorts enquiries and takes bookings — even outside office hours. We build it on request for your business and connect it to your CRM, email or WhatsApp. Enquiries that come in overnight land on your desk each morning, already sorted.
What we deliver
- Lead qualification around the clock
- Connected to CRM, email & WhatsApp
- Appointment booking right in the chat
- Tuned to your brand & tone
What you get out of it
Why it matters
Most buying decisions are made exactly when a prospect is on your site — in the evening, at the weekend, outside your office hours. Whoever gets a clear answer in that moment stays; whoever has to wait clicks on to the competition. An assistant that picks up and pre-qualifies every enquiry instantly turns anonymous traffic into real conversations, instead of letting it drain away unused.
Numbers and sources
58 % of people in Germany aged 16 and over use AI — 15 % of them daily.
This habituation changes what people expect of a website: anyone used to asking a question and getting an answer is reluctant to piece it together from a menu structure. A chat does not replace a good page structure — it helps where the question is individual and the answer would otherwise be a phone call.
Source: Bitkom, press release of 28 April 2026. 1,003 respondents aged 16 and over, by telephone, representative; surveyed in calendar weeks 8 to 11 of 2026.
How we work
Capture conversations and knowledge
We work out which questions your prospects really ask and what information makes a qualified lead. From that we build a conversation guide in your tone of voice, rather than a generic FAQ loop.
Connect and embed
We connect the assistant to your CRM, your inbox and WhatsApp, and hook up your calendar for appointment booking. That way the data captured lands where your team already works, with no manual copying.
Refine with real enquiries
After launch we watch real conversations and adjust answers, handovers and booking logic. Questions the assistant can't answer with confidence are handed cleanly to a person.
Tools we use for this
Prospects get an instant answer at any time of day, and your team starts the working day with pre-qualified enquiries instead of an empty inbox.
What an assistant can't do
An assistant that understands every question correctly does not exist. Language models phrase the same answer two different ways, visitors ask in abbreviations, dialect or with mistaken assumptions, and some of your prospects simply want to call rather than type — no text field changes that. So before we build it, we define which topics the assistant answers and when it hands the conversation over, rather than letting it guess. You can read back every conversation in full, we go through the cases where it got something wrong together with you, and the topic list can be narrowed at any time.
Common questions
Do visitors notice they're chatting with a bot?
We label the assistant transparently as a digital helper — that's more honest and builds more trust than pretending to be a human. As soon as an enquiry gets more complex, it hands over to you or your team.
What happens when the assistant can't answer a question?
Then it doesn't guess — it captures the enquiry along with contact details and passes it to the right person. You define with us the points at which a human should always take over.
Can we connect our own systems, like our CRM?
Yes. We connect common CRM, email and WhatsApp systems wherever an interface exists. We clarify exactly which integrations are possible in your case up front, before anything is built.
